Frequently Asked Questions
Delivery & Shipping
Q: Where do you offer shipping?
A: At Third Hand, we currently offer shipping to multiple countries within the EU. We are actively working on expanding our delivery locations to bring our vintage treasures closer to you.
Q: What type of shipping do you provide?
A: We provide standard shipping with tracking. You will get an email notification with your tracking number when your order is shipped.
Q: My location isn't currently available for shipping. What should I do?
A: If your location isn't currently available for shipping, please get in touch with us. We are dedicated to finding solutions and exploring ways to reach every vintage enthusiast, regardless of their location.
Q: What happens if my package is delayed, lost, or stolen?
A: While we take utmost care in packaging and shipping, please note that we are not responsible for any delayed, lost, or stolen packages.
Q: What if my package is returned due to buyer-related issues?
A: In the event of the package being returned due to buyer-related issues, please note that any additional shipping, taxes, duties, or custom charges arising from the return shipment will be the responsibility of the buyer.
Q: How can I get in touch regarding shipping-related queries or concerns?
A: At Third Hand, our goal is to make your vintage shopping experience as seamless as possible. If you have any shipping-related queries, concerns, or require special arrangements, please do not hesitate to get in touch with us.
Return & Refund Policy
Q: Do you accept returns or issue refunds?
A: We do not facilitate returns or issue refunds. We strongly encourage you to contact us with any inquiries before making a purchase. Please note that these garments have a history and, as such, will show signs of wear and the occasional defect.
Q: What should I consider before making a purchase?
A: Before making a decision, take a moment to review the sizing and item description provided for each garment. Keep in mind that these garments carry a unique history and, consequently, may exhibit signs of wear and occasional imperfections. Any defects or significant wear will be explicitly disclosed in the product description.
Q: What if I encounter challenges or concerns with my order?
A: Should you encounter any challenges or concerns with your order, kindly reach out to us within 48 hours of receiving it. We are committed to resolving issues promptly. Please be aware that the original shipping fee will not be included in the event of a refund or credit note.
Q: Can I return or exchange an item if needed?
A: In the event of an agreed-upon return or exchange, please be advised that the responsibility for return shipping costs rests with the buyer. Regrettably, shipping costs are non-refundable.
Sizing Guide
Q: How is sizing determined for your garments?
A: At Third Hand, we understand that vintage clothing often lacks standardized sizing labels. Therefore, we provide a broad range of sizes in our descriptions, such as UK8-14 or S-L. These estimates are based on the garment's style and typical fitting preferences.
Q: How accurate is the sizing information?
A: We strive to provide accurate sizing information for each item. All sizing details are indicated in the product description alongside the model's size for better reference. However, given the unique nature of vintage clothing, sizes can vary slightly.
Q: What should I do if I'm unsure about sizing?
A: If you have any doubts or need more information about a garment's size, please don't hesitate to contact us. We're here to help you find the perfect fit and can provide additional measurements or details upon request.